Job Purpose

As a Hire and Workshop Controller you will be responsible for providing administrative support to ensure the efficient operation of the Dublin Workshop and Hire Departments.

You will support customers, managers and colleagues in all departments in a variety of administrative tasks. A high level of organisation and time management is critical; the Hire and Workshop Department is a fast-paced environment where attention to detail is essential.

Communication via telephone, email and face-to-face is vital to ensure customers and colleagues are kept up to date with job progress. Tasks will be completed accurately, to high standards in a timely manner.

Responsibilities

• Check if equipment coming into the workshop is covered under warranty or KTCP and confirm with the customer if a hire replacement unit is required

• Arrange hire and workshop deliveries and collections with couriers

• Relay any changes to workshop job status with customers via email/telephone

• Co-ordinate required hire equipment with upcoming orders and assist with daily preparation, ensuring hire kit lists are correct and any items not delivered to the customer are lined through

• Liaise with customers following off hire for any lost or damaged items upon return

• Forward estimates, loss and damage charges to customers as required

• Raise purchase orders for spare parts, cross hires and replacement stock

• Raise and process hire and workshop contracts and other documents according to booking-in forms and purchase orders, ensuring all profile fields are completed and kept up to date

• Ensure all hire and workshop contracts have the notes field is detailed kept up to date

• Produce weekly live hire reports for select customers, ensuring Trello is always correct

• Maintain hire consumable stock levels, ensure all equipment meets minimum quality standards and assist with bi-annual/quarterly hire stock take

• Assist accounts with any hire and workshop invoice queries, raising credits where necessary

• Answer and direct phone calls

• Attending any training courses as and when required

• Carry out other duties and tasks as and when required

• Comply with Health and Safety regulations to safeguard the interests of the business, our people and customers

Why Join Us?

At KOREC, we are committed to developing and promoting inclusive behaviours that create and sustain equality of opportunity, fairness, dignity, and mutual respect for all.

We offer

Tailored induction and ongoing training and development.

23 days’ holiday (plus bank holidays), with service-related increases up to 30 days.

Pension scheme, Simply Healthcare plan, and life insurance for financial security.

Generous employee benefits package, including Perkbox Benefits, corporate gym, Cycle to Work scheme, Virgin Media discounts, and Technology Purchase Scheme.

Employee Assistance Programme and access to mental wellbeing resources.

Investors in People and Investors in Wellbeing accredited.