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IT Assistant


Job description

Job Overview:

We are seeking an ambitious and enthusiastic candidate to join our IT team as an IT Assistant. This is an excellent opportunity for someone looking to start or transition into an IT career, gaining experience across various aspects of IT in an SME environment.

Key Responsibilities:

• Provide exceptional 1st and 2nd line hardware and software support to end-users, ensuring their technical issues are resolved efficiently, and they have a smooth IT experience.

• Collaborate with our talented networking and communication experts to assist in maintaining and optimizing our cutting-edge systems

• Utilize your keen analytical skills to generate insightful reports on IT performance and issues, empowering our team to make data-driven decisions

• Act as a valuable liaison with third-party vendors, ensuring seamless collaboration and top-notch service delivery

• Play a pivotal role in our IT equipment and service procurement process, making sure we have the right tools and resources to excel in our daily operations

• Contribute your expertise to the planning and implementation of exciting IT projects, driving innovation and continuous improvement

• Take charge of managing and maintaining our company's IT infrastructure, ensuring it remains secure, reliable, and up-to-date

Desired Skills and Qualifications:

• A passion for IT, backed by relevant IT qualifications or proven experience in an IT role.

• Proficiency in Windows 10, Server, and Hyper-V, demonstrating your technical expertise

• Strong knowledge and hands-on experience with networking principles, enabling seamless connectivity and communication

• Familiarity with software applications such as InspHire and Microsoft Great Plains, making you an asset to our systems

• Experience with Office 365 and Gamma Horizon, ensuring you're well-versed in modern collaborative tools

• Database management skills, including knowledge of Qlikview, empowering you to analyze and interpret data effectively

• A solid understanding of IT security principles, ensuring our systems and data are safeguarded from potential threats

• Proficient in Active Directory management, enabling you to handle user accounts and access permissions efficiently

• Outstanding problem-solving and troubleshooting abilities, a superhero when it comes to resolving technical challenges

• Excellent communication and interpersonal skills, empowering you to connect with colleagues and end-users effectively

• A team player who thrives in a collaborative environment, valuing the power of collective efforts

Note: The role may involve occasional travel and requires a valid driver's license. Remote work options are available. Training and overviews will be provided on any necessary systems, but the candidate should have a foundation in IT and be capable of independent troubleshooting.

Why Join Us?

At KOREC we are committed to developing and promoting inclusive behaviors that create and sustain equality of opportunity, fairness, mutual respect, dignity, and respect for all.

• Competitive basic salary +performance related bonus

• Tailored Induction & On-Going Training and Development

• 23 Days Holiday (plus bank holidays & service-related leave increases up to 30 days)

• Pension Scheme & Life Insurance

• Generous Employee Benefits Package including Perk box Benefits, Corporate Gym, Cycle to Work Scheme, Virgin Media discounts & Technology Purchase Scheme

• Employee Assistance Programme & Mental Wellbeing Resources Platform

• Investors in People Accredited & Investors in Wellbeing Accredited

Job type


  • technical-support